1. Definitions

• “Company,” “We,” “Us,” or “Our” refers to Ginny & Daughters.
• “You” or “customer” refers to any individual using our website or purchasing products.
• “Website” refers to our website.
• “Products” refer to the home goods and other items available for purchase.

2. Use of Our Website

By using our website, you agree to:

• Use it for lawful purposes only.
• Provide accurate and complete information when making purchases.
• Not engage in fraudulent activities, hacking, or attempts to disrupt our services.

We reserve the right to suspend or terminate accounts that violate these terms.

3. Orders & Payment

3.1 Placing an Order

• By placing an order, you confirm that all details provided are accurate.
• Orders are subject to availability and acceptance by us.

3.2 Pricing & Payment

• All prices on our website are listed in USD and include applicable taxes unless stated otherwise.
• We accept payments via Stripe, PayPal, credit/debit cards (or any other accepted payment methods).
• Payment must be made in full before an order is processed.

3.3 Order Confirmation

• After placing an order, you will receive an email confirmation.
• If an item is out of stock, we will notify you and offer an alternative or a refund.

3.4 Order Cancellation

• Orders may be cancelled within 1 or 2 hours of purchase for a full refund.
• Once an order is processed or shipped, it cannot be cancelled.

4. Shipping & Delivery

4.1 Shipping Policy

• We ship within United States using trusted carriers.
• Estimated delivery times and shipping fees are displayed at checkout.

4.2 Delays & Lost Packages

• We are not responsible for shipping delays caused by couriers, customs, or natural events.
• If your order is lost in transit, please contact us at care@ginnyanddaughters.com.

4.3 International Shipping

• International customers are responsible for customs duties and taxes as per their country’s regulations.

5. Returns & Refunds

5.1 Return Eligibility

We accept returns within 5 days of delivery if the item is:

• Unused, unwashed, and in original packaging.
• Free from damage caused by the customer.

5.2 Non-Returnable Items

The following items cannot be returned:

• Customised or personalised products.
• Clearance or final sale items.
• Used or washed linens.

5.3 Refund Process

• Refunds are issued to the original payment method within 15 business days after we receive the returned item.
• Shipping fees are non-refundable unless the return is due to our error.

For return requests, email us at care@ginnyanddaughters.com with your order details.

6. Product Quality & Warranty

• We guarantee that our products meet high-quality standards.
• Due to the handcrafted nature of our bed linens, slight variations in patterns may occur.
• If you receive a defective product, contact us within 5 days for a replacement or refund.

7. Intellectual Property Rights

• All content on this website, including text, images, logos, and product designs, is the property of Ginny & Daughters.
• You may not copy, distribute, or use our content without prior written permission.

8. Limitation of Liability

• We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our website or products.
• Our liability is limited to the amount paid for the purchased product.

9. User Accounts & Security

• You are responsible for maintaining the confidentiality of your account login credentials.
• If you suspect unauthorised access to your account, notify us immediately.

We reserve the right to suspend or terminate accounts that violate our terms.

10. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information.

11. Changes to These Terms

We may update these Terms & Conditions periodically. Changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

For any questions about these Terms & Conditions, contact us at:

Email: care@ginnyanddaughters.com